Service Manager only · Service · Wow! Service
Wow is a companywide standard, not a department personality
Eighteen standards of excellence, the Platinum Rule, phone, sales, scheduling, production, and the service department itself. Handling complaints and mistakes is a written process. If it is only 'be nice,' it will not survive a bad Tuesday.
People talk. There are more contractors than necessary. Bad stories choose the next contractor for you.
Service
Tactics by seat
Service Manager
- Pick the five standards that fail most. Train those this month. Do not laminate all eighteen and call it done.
- When you make a mistake, the play is ownership plus speed plus a make-right, not a story about why it was not your fault.