Service Manager only · Service · Wow! Service / Perennial / Everybody Sells
Maintenance is a product, not a courtesy
A maintenance visit has a price, a checklist, a next date, and a chance to see the next real problem in that house. Calling it a favor trains the customer and the technician to treat it as optional.
Optional relationships expire. Products get scheduled.
Service
Tactics by seat
Service Manager
- Name the offering, price it, and put the next date on the ticket before you leave.
- Technicians can book it. Do not require a salesperson for a filter and a look.