Service Manager only · Service · Perennial / Wow! Service
Service owns the relationship after the crew leaves
You can let them go or keep them forever. Maintenance intervals, check-ins, and the next problem in that house belong to Service, working with the Perennial role in the Appointment Center.
The average homeowner moves every seven years. If you disappear, both the old owner and the new one are strangers.
Service
Tactics by seat
Service Manager
- Every completed job gets a next contact date before the file is closed.
- Cross-sell is a service to the home, not a dirty word. They still do not know everything you do.