The Chassis · Chassis · ProM 1: The Manager's Chassis
Science, discipline, and art
Management is a science when it comes to resources and processes, a discipline when it comes to the manager's job, and an art when it comes to people.
Process skill is common. People skill is the scarce, high-value work.
ChassisGMOwner
Tactics by seat
Every manager (Chassis)
- Keep a process book for the science. Keep a weekly people log for the art. Do both.
General Manager
- When a manager is failing, diagnose which of the three is missing before you replace them.
Owner
- Do not hire only operators. Hire people who can keep processes tight and still bring out the best in others.