Production Manager only · Production · Wow! Service / ProM 7
In the home, the crew is the company
To the customer, any person on the property is the company. Quality, cleanliness, language, and how you handle a surprise are the brand. Wow in production is being a hero in the home.
Marketing cannot outspend a crew that tracks mud through the hall.
Production
Tactics by seat
Production Manager
- Script the five moments of truth: arrival, protection of the house, midday communication, punch, collection.
- BOBR photos should show the house as well as the work. That is the standard, visible.