Running the Department · Chassis · ProM 9: Managing Your Department
The problem behind the problem
Do not treat the symptom. Find the problem behind the problem before you decide.
Fixing symptoms trains the team to bring you symptoms forever.
ChassisGMOwner
Tactics by seat
Every manager (Chassis)
- Ask 'why' until you hit a process, a seat, or a standard. Then act there.
General Manager
- Reject issue lists that have no root cause. Teach the method.
Owner
- If the same fire returns monthly, you have been solving the smoke.