Business Machine · Chassis · ProM 1: The Manager's Chassis
Serve internal customers
Prevent a silo. Develop a One Team mentality and serve internal customers well: the departments your work comes from and goes to.
The machine only turns if each gear feeds the next one cleanly.
ChassisGM
Tactics by seat
Every manager (Chassis)
- Name your upstream and downstream internal customer. Ask each, monthly: what are we handing you that is broken?
General Manager
- Map every major hand-off. Put a named owner on each. Review friction weekly.