Running the Department · Chassis · ProM 9: Managing Your Department
Decisions determine the future
What makes a great manager stand out is their decisions, and those come from how they think about the department and their role in it.
Hard work in the wrong direction is still the wrong direction.
ChassisGMOwner
Tactics by seat
Every manager (Chassis)
- Run the 10-point review: goals, KPIs and trends, customer feedback, Building with Blocks, backlog, team, doing vs directing, limiting factor, problem behind the problem, then decide.
General Manager
- Require written decisions, not just activity reports.
Owner
- Slow down the few decisions that set direction. Speed up the many that execute it.